AUGUST 2021

COVER STORY- A Tale As Old As Time: Customer Service Sells –

CORTLAND, New York – Tim Law is the kind of guy the industry currently can’t stop talking about. He’s under 40. He knows how to fix a machine, and he loves selling tractors. He and his brother Eric, who’s also under 40, just four years ago took over from their parents as the ownership duo of CNY Farm Supply in Cortland, NY 35 minutes from Syracuse in a heavy hobby farm, horse farm, dairy farm area of central New York close to Pennsylvania.

Share On Social

CNY Farm Supply

CORTLAND, New York – Tim Law is the kind of guy the industry currently can’t stop talking about. He’s under 40. He knows how to fix a machine, and he loves selling tractors. He and his brother Eric, who’s also under 40, just four years ago took over from their parents as the ownership duo of CNY Farm Supply in Cortland, NY 35 minutes from Syracuse in a heavy hobby farm, horse farm, dairy farm area of central New York close to Pennsylvania. And while Law knows he’s somewhat of a unicorn in his chosen profession, he absolutely loves it just the same – especially after a year like 2020, when the business had one of its best ever despite a consistently empty showroom. “We’re young,” he says of himself and his brother. “But we’re just getting started, paying down debt as fast as we can.”

In trying to keep track of what’s coming in the future, and what the demand is, for the first time ever CNY has bulletin boards near the sales staff desks with lists. On these lists is everything coming in, including the date. So, when people call or come in looking for a certain piece, Law and his guys can go to the boards, see what’s coming next and offer it to them. “Half that stuff already has a name by it,” he says. There’s product coming in September and October that’s already spoken for. The frustrating part is telling people the same story, over and over. ‘We don’t have anything and it really sucks not being able to show you something.’ People don’t understand why and you have to explain to them it is not a product shortage, people are just buying more stuff.”

Article by Jessica Johnson, Managing Editor, Power Equipment Trade

Latest News

POWERLINES: Right To Repair Issues Heat Up

The right to repair issue has heated up with several moves by the Biden Administration, which is kicking off a rulemaking effort and also seeking to ratchet up enforcement of existing right to repair rules and regulations. Alongside that action, more than 25 right to repair laws were introduced this spring in states across the nation.

Article by Dan Shell, Senior Editor, Power Equipment Trade

Stihl’s Trasa Coffil Receives STEP Ahead Award

POWERsuppliers

  • Electric Equipment Cuts Into Gas-Powered Share
  • Platinum Equity To Acquire Oregon
  • Mower History The Walker Way
  • Court Reverses E15 Year-Round Sales Policy
  • Stihl Analyst Receives STEP Ahead Award
  • BNSE Announces 2021 Recipients
  • Connecticut Dealer Warranty Law Enacted
  • New Player Powershed To Be On Display At GIE
  • GIE 2021 Keynoter Is Four-Star Navy Admiral
  • MOWERpreview

    EDITOR’S NOTE: The following companies submitted editorial profiles and images to complement their advertisements in the Power Equipment Trade August 2021.

  • ARCHER
  • ASPEN
  • HEFTEE
  • KNK
  • MASPORT
  • ROTARY
  • SUNBELT
  • Here’s An Idea: Create An Email Marketing Plan

    Finding a cost-efficient way to market your dealership to a wider audience can often be fraught with obstacles. Email marketing could be one solution. Whether your dealership is just starting out or is already well established, an effective email marketing plan can help promote and grow your business and increase revenue.

    Article by Jacqlyn Kirkland, Online Content & Marketing Manager, Hatton-Brown Publishers

    Rotary 2021 Engine Maintenance Kits

    SHOWroom

    PARTS:
  • Rotary Engine Maintenance Kits
  • Vanguard 10kWh Battery Pack
  • Greg German

    DEALERtodealer: Employee Turnover: A Huge Post-Pandemic Reality

    You have all experienced it before. You are working away in your office, simply minding your own business when there is a knock at the door. In walks one of your dependable and proven staff and they ask the question, “Can we talk?”

    READ FULL ARTICLE

    Article by Greg German, President, German-Bliss Equipment, Inc., Princeville, Illinois